OIT Home > OIT Knowledge Base Search Knowledge Base: Featured Articles Information about using the international EDUROAM network. Learn how to encrypt confidential information in your email. Information about resetting your NetID password. Top 10 How do I restore archived information in Outlook? How do I set up a vacation message/autoreply in Outlook for Windows? How do I turn off Conversation View in Outlook on the Web for my Office 365/Volmail? How do I delete a wireless network from my list of available networks? How do I find the MAC address of my iOS device? How do I share my calendar or manage calendar permissions in Outlook for Windows? How do I change a reply to or from address in Outlook? How do I back up my Email messages or folders using the Archive feature in Outlook 2013/2016? When I click on messages in my Outlook Inbox, Outlook marks them as unread even though I haven't read them yet. How can I fix this? What load balancing methods are available?