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Using Apps@UT

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Installing the Citrix receiver

  1. Navigate your browser to and log in with your NetID and Password.
  2. Click Install.
  3. On the site, your Operating System will be automatically detected and Citrix will suggest a version of the receiver for your computer. You may also view other devices if you are downloading the receiver to install on another computer. Follow the instructions on screen to install the receiver.
  4. Windows: The installer will run; click OK when complete. 

    Mac: With the disk image mounted, run Install Citrix Receiver.pkg.

    Click Continue and proceed through the installer. 
  5. Once the installer has closed, you may see your browser automatically refresh and bring up the Citrix apps.  If not, click the continue button to proceed.
  6. If you are unable to access Apps@UT after installing the Citrix Receiver, reboot your computer. 

Contact the HelpDesk if you need any assistance with the installation.


Launching an application in Apps@UT


  1. Launch an application with a single click on the icon in the browser (Windows or Mac users).

      2. Soon after you start an application, you will get a pop-up requesting permission to access your computer’s files.

•   If you are a one time user, click on the Permit use.

•   If you are a recurring user, you can check the box “Do not ask me again for this site.” and then click on Permit use. (Recommended)


•   At no time should you check the box “Do not ask me again for this site.” and then click on Block access. If you choose the Block access, you  cannot use this application.

Users can only have 1 instance of an application running at any time. If you get an error message, it will clear up when the session is terminated in about an hour.


*Note: If you are using Firefox and nothing happens when you select a program, do the following:

  1. In the address bar, type about:addons
  2. Navigate to the Plugins section on the left
  3. Set Citrix ICA to "Always Activate"
  4. Close tab and retry.


If the application does not load, please contact the OIT Helpdesk at 865-974-9900 or fill out a contact form at 


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