OIT Home > OIT Knowledge Base Search Knowledge Base: My contacts don't appear in my address book. How can I fix it? Outlook 2013/2016 In the Navigation Pane, click Contacts. Under My Contacts, right-click the Contacts folder you want to view in the address book, and then click Properties on the shortcut menu. Click the Outlook Address Book tab, and make sure that the Show this folder as an e-mail address book check box is selected. If the check box is unavailable, you need to add the Outlook Address Book to your profile (see instructions below). Click OK. To add the Outlook Address Book to your profile Go to File tab and then Account Settings. Choose Address Books and click New. Choose Additional Address Books and click Next. Choose Outlook Address Book and click Next. Restart Outlook Need more help?