Search Knowledge Base: (Moved) Getting Started with DUO Two-Factor Authentication This article has moved to the new OIT Knowledge Base. This article will be retired. Please update your bookmark. Campus Specific Support: UTK, UTSA, IPS, UTIA, and UTSI - OIT HelpDesk (865) 974-9900 UTC - UTC HelpDesk (423) 425-4000 UTHSC - UTHSC HelpDesk (901) 448-2222 UTM - UTM HelpDesk (731) 881-7900 Article Contents: First-time Duo Device Setup with a Smartphone Duo Device Restore or Reactivation Known Issues and Fixes Setup Sign up for two-factor authentication from your desktop or laptop computer. During this process, you will need to have your smartphone available to set up Duo Mobile on your phone. Don't have a smartphone? Call the OIT HelpDesk at 865-974-9900 to get started. Using a computer, go to 2fa.utk.edu/signup Log in with your NetID and password. Select the option 'I have a smartphone' and check the box for 'I am ready to use two-factor...' Click 'Sign Up' Select 'Start Setup'. Select which type of device you are adding. Enter your phone number and check the box to confirm the number is correct. Press continue. Select what type of phone you are using. Install the "Duo Mobile" app on your mobile device. Scan the onscreen code from the Duo app.When the green check mark appears, click 'Continue' IMPORTANT You must click 'Continue to Login' to complete the 2FA set-up process. Select an authentication method. -Click 'Send Me a Push' to receive an alert on your smartphone (Recommended) -Click 'Enter a Passcode' to use the code displayed in the Duo Mobile App on your smartphone You have successfully enabled two-factor on your NetID account and you are ready to use two-factor.Click 'Okay' Restore or Reactivation If you get a new phone, you will need to restore your Duo account to the new phone before you will be able to sign in. If your app isn't working as expected, you can also use the restore to reactivate your device. Once you have your new phone, go to 2fa.utk.edu/restore Log in with your NetID and password and additional verification information. Select one of the Duo methods to log in. Call Me: Call the cell phone number already registered. Select 7 to approve. Enter a Passcode: Select ‘Text me new codes’ to receive an SMS message with new temporary codes to the phone number registered. Send Me a Push (only if you have access to your old device). IMPORTANT Select ‘Device Options’ for your phone and choose ‘Reactivate Duo Mobile’ and follow the instructions. Known Issues Known Issue Solution/Workaround You are not notified that you have a pending approval Enable Notification for the Duo App Setup fails because your camera cannot capture the QR code Allow the Duo app to access your camera during setup (can be disabled once setup is complete) Cannot select “Remember me for 7 days” because Duo automatically pushes the notification Cancel the request, check the box, and push a second notification. Remember Me for 7 days option not working Google Chrome: Enable the following option: Settings > Advanced > Content Settings > Cookies > Allow sites to save and read cookie data (recommended). In the same area in Chrome, be sure to disable the following option: Keep local data only until you quit your browser. Firefox: Preferences > Privacy & Security > Cookies and Site Data > Set Keep until to "They Expire" ‘Choose an Authentication Method’ box on the Duo login screen is cut off Set your browser’s Zoom viewing setting to 100%. Clear cache and cookies. iOS 12 and above: Safari does not display the Duo Push page after logging into CAS This is caused by web content set to being filtered. To change this setting go to: Settings > Screen Time > Content & Privacy Restrictions > Content Restrictions > Web Content > And select “Unrestricted Access” Duo login screen blocked or buttons missing Privacy-minded browser plug-ins such as NoScript or cookie managers, block third-party cookies Block cookies and storage access from third-party trackers. Add *.duosecurity.com to your whitelist Firefox 63, disable Content Blocking. Issues with Qualtrics Surveys 1. Log into Qualtrics2. Open the survey3. Click on the Survey Flow tab4. Remove the / in front of cas in the URI field5. Click Save Flow Adobe Creative Cloud App The Adobe Creative Cloud App does not support security key authentication through Duo. Hardware tokens and the Duo Mobile App push work normally to authenticate. Need more help?