OIT HelpDesk - Knowledge Base
How do I connect to the wireless network?
Where can I access the wireless network?
In order to connect to UT's wireless network, you must be in range of the wireless signal. Most of the academic and administrative buildings, as well as many other public areas of campus are covered by wireless.
How do connect to the wireless network?
Step 1 - Connect to the network
Starting in July, there will be two available wireless networks at UT. It is recommended to connect to either ut-open or eduroam to prepare for these changes. If you are a visitor to campus, you may continue to connect to ut-visitor until July.
ut-open: The unsecured network available to faculty, staff, students, and visitors. To connect to ut-open, select the network from the list of available networks on your device and proceed to the registration page.
eduroam: The secure network available to faculty, staff, and students. Eduroam will replace the ut-wpa2 network and offers all of the existing functionality. In addition to wireless access at UT, faculty, staff, and students will be able to obtain Internet connectivity when visiting other participating Eduroam institutions.
Step 2 - Register your device
In order to connect to the Internet, you must register your device on UT's network after configuring your wireless connection. On any device with a web browser (such as a notebook) this part is easy - just open Internet Explorer and try to open any page - such as google.com. You will be automatically redirected to the registration page - http://support.utk.edu/. If you are not directed to the registration page, you can enter the URL http://support.utk.edu manually. Log in and follow the instructions to register. For detailed instructions about the registration process, see the Wireless Registration article.
For devices that do not have web browsers (such as Internet Explorer, Safari, Firefox, or Chrome) a manual registration is necessary. The most common type of device to need this would be a gaming console. See the Gaming Devices page for more information on how to register these devices.