OIT Home > OIT Knowledge Base Search Knowledge Base: How do I turn off Conversation View in Outlook on the Web for my Office 365/Volmail? To turn off Conversation View, choose the drop down arrow next to All. Select Messages under View as and you can also choose how to Sort by in this menu. When selecting anything in All, the effects are immediate. To reenable Conversation View, select the drop down arrow next to All and choose Conversations. Need more help?