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How do I set up my Volmail password reset options?

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To enable your Volmail password reset option, you must have a valid NetID and password.

  1. Go to and log in with your NetID and password.
  2. Select and answer three security questions.
  3. If you have already set up your questions, you may want to uncheck the box that says Use existing Questions/Answers and create new questions/answers.

If you cannot log in to enable your online reset option, please call the HelpDesk at 865-974-9900 and we can look into other options for resetting your password.

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