OIT Home > OIT Knowledge Base Search Knowledge Base: I am getting the error 'Cannot start Microsoft Outlook. Cannot open the Outlook window. Invalid XML, the view cannot be loaded.' How do I fix this? In Outlook 2007 or 2010, this error can be resolved by doing the following: (1) Go to the Start menu on your computer and choose Run. If you do not see Run in the Start menu, type Run in the search box and choose the file called Run from the search results. (2) A window called Run will pop up; in the blank next to Open, type: Outlook.exe /resetnavpane (3) Click OK to close the Run window. (4) Open Outlook.Need more help?