Skip to content
GET HELP
OIT_Knowledge_Base

How long are deleted items retained?

Print Friendly and PDF

Each of the University's email systems have different email retention polies for the Deleted Items (Trash) folders and mail that has been permanently deleted.  When you delete a message using Outlook, the Outlook Web App, or the Gmail Web App, messages are moved to either your Deleted Items folder or your Trash folder.

Tmail: Messages are NOT automatically purged from your Deleted Items folders.  Once you peramently deleted messages from this folder, it can be recovered for up to 14 days through the Recover Mailbox Tool within Outlook and the Outlook Web App.    Should you need to recover entire folders or even your mailbox, the server is backed up for 14 days.  Contact the OIT HelpDesk for assistance.

    Outlook 2010/2013

    OWA

Office 365/Volmail: Messages are NOT automatically purged from your Deleted Items folders. Once you peramently deleted messages from this folder, it can be recovered for up to 14 days through the Recover Mailbox Tool within Outlook and the Outlook Web App. 

    Outlook 2010/2013

    OWA 

Gmail/Volmail: Messages ARE automatically purged from your Trash folders.  Messages that have been in Trash more than 30 days will be automatically deleted.  Once a message has been permanently deleted, it cannot be recovered.

 If you would like more information about your storage options, please call the OIT HelpDesk at (865) 974-9900.

 

Need more help?

The flagship campus of the University of Tennessee System and partner in the Tennessee Transfer Pathway.