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How do I connect to the VPN using Pulse Secure/Junos Pulse on Windows or Mac OS?

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Pulse Secure (you may also see it referred to as Junos Pulse) is the latest client for connecting to the SSL-VPN from a Windows or Mac. General instructions for configuring the client for either operating system are below. 

  1. Download and install the Pulse Secure/Junos Pulse application found under the VPN section of the OIT Software Download Site.
  2. Once installed, launch Pulse Secure/Junos Pulse.
  3. Select the plus to add a new connection.
  4. Give the connection a name, such as "UTK VPN" and enter the server name: access.utk.edu
  5. Once configured, click Connect.
  6. Next you will select your realm. Unless otherwise specified, select Users as your realm and click Connect. Optional: You may save your settings to expedite the login process in the future. 
  7. You will be prompted to enter your NetID and password. Optional: You may save your settings to expedite the login process in the future.  
    User Name
    : your-netid
    Password: your-netid password
  8. Windows: Once connected, Junos Pulse will appear in your task tray. Selecting the Pulse Secure icon, will allow you to turn Pulse off or on, open the Pulse window, connect, discconnect, cancel, suspend, resume, or extend your VPN session.

    Mac
    : Once connected, Junos Pulse will appear in your menu bar. Selecting the Pulse Secure icon, will allow you to turn Pulse off or on, open the Pulse window, connect, discconnect, cancel, suspend, resume, or extend your VPN session.
  9. To disconnect your VPN session, select Disconnect from the Secure Pulse window, task tray, or menu bar shortcut.

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