OIT Home > OIT Knowledge Base Search Knowledge Base: Password Reset Instructions Overview If you have forgotten one of your passwords or it has expired, we have provided multiple options to help you reset your password. If you have administrative access to IRIS, you will have a Confidential Password Policy that may require an additional authentication step in the event you are not able to answer your security questions. NetID/Active Directory Passwords Option 1: Online Password Reset using Security Questions In order to use this function, you will have to have already enabled the online reset tool at the Enable Online Reset site. Go to the NetID Online Password Reset site. Enter your NetID, your UT ID Number*, your birthdate, and click continue. Answer the security questions listed. Once you have correctly submitted the answers, you will be prompted to create a new password. Type in the new password and verify the new password. Please check the box verifying that you agree to the Acceptable Use Policy. Your new password will take up to 15 minutes to take effect. **If you have administrative access to IRIS and you are not able to answer your security questions, you will need to call the OIT HelpDesk at 865-974-9900 for assistance resetting your password. Option 2: First Time Password Setup This option is used to set-up your first password. If you have already had a password on the account, you will need to use a different reset option. Go to the NetID Initial Password Setup Option site. Enter your NetID, your UT ID Number*, your birthdate, and click continue. You will be prompted to setup 3 security questions if you have not already done this. You will be asked to answer these and verify the answers if this is your first time setting them up. You will then be prompted for a new password and to verify the new password. Please check the box verifying that you agree to the Acceptable Use Policy. Your new password will take up to 15 minutes to take effect. Option 3: In Person If you are unable to reset your password using the online reset tools, you can have your password reset in person at the OIT Service Center in the Commons at Hodges Library. Photo ID is required. Option 4: By Phone If you are unable to reset your password using the online reset tools, you will need to call the OIT HelpDesk at (865) 974-9900. Once your account information is verified, the HelpDesk will reset your account to allow you to set-up new security questions and a new password. You will need to be at a computer with Internet access when you call. Option 5: By Fax If you are unable to reset your password using the online reset tools, you can call the OIT HelpDesk at (865) 974-9900 and a Remote Password Reset form can be faxed to you. Once you have received the Remote Password Reset form, you will be required to fill the form out and fax it back with a copy of a photo ID PLEASE NOTE: Changing your password can affect many services. Please read below for more information. Your e-mail client: You must close your email client (Outlook, ActiveSync, OWA, etc.) before changing your password. If you fail to do this step, your account could be locked out. Once you have successfully changed your password, wait ten minutes for your new password to take effect before attempting to log back into your email account using your new password. Your workstation: If you use Active Directory (AD) to authenticate to your computer or are in an OIT lab, you will need to log out of the computer and log back in after you change your password. Saved passwords: Some people like to save their passwords into certain applications so they do not have to enter their password every time they choose to log into that application. If you have saved your password within an application, be sure to change the saved password. OIT Lab computers: If you are using an OIT lab computer to change your password, you will need to log out of the computer and log back in using the new password. Need more help?